Tubza (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website or services.
We may collect the following types of personal information:
• Contact Information: Name, email address, phone number, and physical address.
• Transaction Information: Payment details and order history when purchasing a product.
• Technical Information: IP address, browser type, device information, and usage data when you visit our website.
We collect and use your personal information for the following purposes:
• Order Processing: To process and fulfill your orders.
• Communication: To communicate with you regarding your orders, queries, or customer support.
• Marketing: To send you marketing and promotional materials, provided you have opted-in to receive such communications.
• Improvement: To improve your experience on our website and enhance our services.
We only retain your personal information for as long as necessary to fulfil the purposes mentioned above or as required by law.
We do not sell your personal information. However, we may share your data with trusted third parties for the following reasons:
• Service Providers: We may share your information with payment processors, delivery services, and IT service providers to facilitate the execution of our services.
• Legal Requirements: If required by law, we may disclose your personal information to legal authorities.
In accordance with POPIA, you have the following rights regarding your personal information:
• Access: You may request details of the personal information that we hold about you.
• Correction: You may request that your personal information be updated or corrected if it is inaccurate.
• Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
We are committed to ensuring that your personal information is secure. We take reasonable steps to protect your data from unauthorized access, disclosure, alteration, or destruction by using secure servers and encryption where applicable.
We use cookies to enhance your experience on our website. Cookies help us understand how our website is being used, improve your experience, and offer targeted content. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our site.
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email if there are significant changes.
If you have any questions or concerns about this Privacy Policy or the use of your personal information, please contact us at:
• Email: info@tubza.co.za
• Phone: +27 72 587 9820
