At Tubza, we are dedicated to ensuring you are fully satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and refund policy to assist you.
Our returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Some items are exempt from being returned. These include:
• Custom-made or personalised products.
• Items that have been used or installed.
• Products that are not in their original condition or are damaged for reasons unrelated to our fault.
To initiate a return, please contact us at info@tubza.co.za. Return shipping costs are the responsibility of the customer unless the item is faulty or damaged. We recommend using a trackable shipping service, as we cannot be held responsible for lost or undelivered returns.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or missing refunds (if applicable):
If you have not received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at info@tubza.co.za.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@tubza.co.za
To return your product, you should email us on info@tubza.co.za
You will be responsible for paying your own shipping costs for returning your item, unless the product is faulty or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any further questions, please contact us at info@tubza.co.za or +27 72 587 9820. We are here to help!
